We have autoenrollment initiated for our PC’s so when they join the domain they should automatically be added to Azure then Intune but every once in a blue moon we have a PC that is stubborn and wont enroll or sync.
Option #1
- Go to the Windows Store on the End Users Computer and do a search for Company Portal. Install it.
- Once the product has been Installed press Launch to open it.
- When you open the Company Portal you will see this message
- You will be asked to set up the device
- Press Next to Continue
- You will be asked to log in as the end-user. Make sure you use their UPN.
- After the account has been added the sync button should be available. Press Sync to manually sync the machine.
Option #2
- Another thing you can do is go to Settings. Select Access work or school.
- You will see that the account is connected to the domain. Press Info.
- When you press Info another window will come up. Press Sync.
- You will get a message that the sync was successful if it’s successful.
- If you receive an error message press Create report and see if you could track down what the error is.